FAQ

Online order & delivery
 
How can I place order?

First, add the items you want into the shopping cart, and then review if the items are in stock, lastly click “pay” button, and check out with your credit card.

 

Do you ship to addresses outside Hong Kong?

Currently we only accept domestic orders. Sorry for any inconvenience.

 

What is the payment method?

Castel currently accepts major international credit cards for all online orders.

 

What is the shipping method and shipping fee?

We use local courier service as our delivery company; normally, the shipping fee is around $30HKD.

Services & Maintenance
Do I have warranty for the item I purchased?

Absolutely. Castel provides one-year warranty. The warranty service is offered to the product that has defect caused under normal use, in the judgment of Castel’s technician.

 

Does it include a user guide in the package?

Yes, every package contains a user manual with detail installation information.

If you have more questions, please feel free to contact us.

 

Need more help?

Call a customer representative at 852-2627 3356

Tel: 2627 3356

© 2015 by Castel Beidou Hong Kong Limited